Terms

Welcome to Prins Eugens Waldemarsudde’s webshop! We make every effort to make your purchase easy and clear, to ensure secure payment, to have safe and expedient delivery and to have easy accessible customer service.

Prices

All prices are quoted in Swedish kronor (SEK) including VAT. For deliveries outside of the European Union the total sum will be recalculated to prices excluding VAT, before payment is done. Please note that it is the recipient in the country the goods are being sent to that is responsible for any possible duty fees or VAT surcharges to be paid.

Payment

We accept all major credit or debit cards (VISA, MasterCard, American Express). We use a safe transmission of information with SSL, provided by Payex – a powerful encryption standard for safe payments with cards via Internet. We never see your card data, which are being sent directly to your bank. We cooperate with Svea ekonomi, for more information see:
Svea Ekonomi

Order confirmation

An order confirmation is always sent to your e-mail address.

Freight and delivery

Domestic deliveries are sent with PostNord or DHL, to the nearest post office/agent. 

International deliveries are sent with PostNord.

Freight costs within Sweden is shown in your shopping cart, freight costs for destinations outside of Sweden is shown at the checkout, before payment, when country has been chosen.

All orders are sent as soon as possible, usually within 2-3 days. At peak periods – such as before Christmas – it can take a few extra days.

You can track your order through the sender-id that will be mailed to you when your order is sent from us.

Use following links:

DHL
PostNord

Returns

If you receive a wrong or faulty item, please contact customer service on tel +46 (8) 545 83 707 or by e-mail webshop@waldemarsudde.se for replacement. If you regret your purchase we offer a 30-day return policy, counting from the day you receive the goods. The item must be in the same condition as it was when received, the return freight is paid by the buyer. Remember to pack it well. The return address is:

Prins Eugens Waldemarsudde
Museum Shop
Prins Eugens väg 6
115 21 Stockholm
Sweden

Integrity

Your computer has to accept cookies in order for you to be able to shop at us. Cookies are small computer files that stores certain information in your computer, remembering such things as your log in and what items you put in your basket. You can block the use of cookies in your web browser, but that disables you from buying from us.

We only store personal information that you choose to leave if you create a customer profile, if you shop direct no data will be kept. Our register is only kept for internal use and is never left to third party. We never send offers or newsletters unless you choose to subscribe to them.

General conditions

You must be 18 years or older to be able to shop.
All attempts of fraudulent behaviour will be prosecuted.
All images in the web shop is copyright protected and may not be used without permission.